FIND AN ANSWER
Knowledgebase
Step-by-step guides for setting up and managing your server, mods, backups and more.
Browse guidesSKYNODE SUPPORT
We’re here to help.
Find a guide, talk with the community, or reach our team. Choose the route that works best for you.
CONTACT OUR TEAM
Support ticket
Contact our team for help with your server, account or billing.
JOIN THE COMMUNITY
Discord
Ask questions, connect with other players and get help from our community and team.
Join DiscordTECHNICAL HELP
Experiencing an issue?
If your server is down or something isn’t working as expected, open a ticket so our team can investigate. Include your game, server name and a description of the issue.
Common questions
What’s the difference between the game panel and billing area?
Use the game panel to manage your server and its settings. Use the billing area for services, invoices and support tickets. You may need to sign in to each separately.
Where should I ask about billing or cancellations?
Contact Sales and Billing Support through the billing portal.
Where can I find setup instructions?
Our knowledgebase includes server setup and management guides. If you still need help, contact us through a ticket or Discord.
How can I keep a backup of my server?
Keep regular copies of your server files somewhere outside your hosting account. Follow the guide to downloading server files, and ask support if you need help.
What if my server is down?
Open a support ticket with the details so our team can investigate, or ask for help in Discord.